Privacy Policy
Learn about our privacy policy and data security measures
Version Information
Effective Date: November 28, 2024
Last Updated: November 28, 2024
At Njenje.com, operated by Njenje Travel Inc., your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your information when you access our services. By using Njenje.com, you agree to the terms outlined in this Privacy Policy.
About Njenje
Njenje.com is a global marketplace headquartered in Calgary, Alberta, Canada. Our platform connects clients seeking immigration, travel, or visa-related services with independent service providers (agents) from around the world.
Information We Collect
We collect the following types of information based on your interactions with our platform:
For Clients:
- Personal Information: First name, last name, email address, gender, and other details you provide during registration.
- Goal Information: Name, country, purpose, description, and optional target deadlines.
- Activity Data: Goals created, orders placed, payment information, meeting schedules and other relevant information.
For Agents:
- Personal Information: First name, last name, email address, and payment details for wallet setup.
- Service Information: Name, address and business information, services and service description, and other relevant information.
Shared Information:
Both clients and agents may upload documents related to their orders. Documents may be categorized as:
- Requirements Documents: Uploaded for processing services and bound by order-related restrictions.
- Normal Documents: Uploaded for reference and subject to deletion rules.
How We Use Your Information
We use the information collected to:
- Provide, operate, and maintain the services you use.
- Facilitate secure communication between clients and agents.
- Ensure proper functionality of orders, disputes, and completion requests.
- Notify users about important account or order updates via emails or notifications.
- Enforce platform rules, including verification of user profiles and processing of disputes.
- Enhance user experience and improve our platform.
Cookies and Tracking
Njenje.com may use cookies to enhance your browsing experience. Cookies help us:
- Identify user preferences.
- Analyze website traffic.
- Improve platform functionality.
You can manage cookies through your browser settings.
Security
We prioritize the security of your personal information through:
- Verification Requirements: Email verification is enforced for password changes and account security.
- Secure Transactions: Payment details are securely processed through verified methods through our partners at Stripe.
- Data Storage: Information is encrypted and stored securely on our servers or our partner's.
Data Sharing
We do not sell your personal data to third parties. However, we may share data:
- With agents for services you are interested in.
- With payment processors to facilitate transactions.
- As required by law or in response to legal requests.
Notifications and Communication
We send email notifications for key activities, including:
- Order updates, including acceptance or cancellation of requests.
- Changes to meeting schedules or order statuses.
- Notifications of disputes or refunds.
- Other services updates that clients or agents needs to know about.
- Marketing and promotional, when approval is given by users.
Your Rights
You have the right to:
- Access and update your personal information.
- Modify your profile until verification as an agent.
- Delete certain uploaded documents before an order starts.
- Raise disputes for unresolved issues.
Children’s Privacy
Njenje.com does not knowingly collect personal information from children under the age of 18. If we become aware of such data, it will be promptly deleted.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through this page. Please review the policy periodically to stay informed about how we protect your information.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
Njenje Travel Inc.
Calgary, Alberta, Canada
Email:
Phone: